ECTS credits ECTS credits: 4.5
ECTS Hours Rules/Memories Student's work ECTS: 69.5 Hours of tutorials: 3 Expository Class: 5 Interactive Classroom: 35 Total: 112.5
Use languages Spanish, Galician
Type: Ordinary Degree Subject RD 1393/2007 - 822/2021
Departments: Electronics and Computing
Areas: Languages and Computer Systems
Center Higher Technical Engineering School
Call: First Semester
Teaching: With teaching
Enrolment: Enrollable
This subject is oriented to the study of concepts, standards and quality models of Information Systems based on information technologies (IT). The student will face the different perspectives of quality: quality in software development processes, in the provision of IT-based services that form the core of many business models, and in the product, understood as an efficient and effective, understandable and maintainable code.
CMMI introduces the student to the concept of process, process evaluation and continuous improvement. COBIT introduces the student to how to audit and improve the IT deployment of companies to contribute effectively to their processes and governance. ITIL provides a set of best practices that ensure quality in the provision of services, developing a complete life cycle for the provision of the service: from its *conceptualization to its commissioning and maintenance.
In a transversal way to the different standards, the student will learn different techniques and tools for the measurement and management of quality in the processes, services and IT products that make up an Information System.
Introduction to the models and quality standards of Information Systems.
Quality techniques and tools: basic for quality, management, creativity, statistics and measurement.
IT systems auditing: COBIT, EFQM.
Implementation of a process model: Ideal Model and CMMI
Quality in the provision of services based on Information Technologies: ITIL
QUALITY OF INFORMATION SYSTEMS. 5th EDITION, Mario G. Piattini Velthuis. Editorial Ra-Ma, 2019. ISBN: 9788499648569.
CMMI for Development, Version 1.3 - CMMI Institute.
Available online: https://cmmiinstitute.com/getattachment/4439387f-28aa-4f3a-8f2b-a0cc5b4…
ITIL V3: UNDERSTANDING THE APPROACH AND ADOPTING BEST PRACTICES. Jean-Luc Baud. ENI Publishing House, 2016. ISBN: 9782409001789
During the development of the subject, the basic and general competences will be worked: CB2, CG3, CG5, CG10.
The transversal competences TR2 and TR3 will also be worked during the practical sessions.
The specific competences of this subject are RI1, RI2, RI4 and RI16, as well as TI1.
The teaching will be face-to-face, although all the documentation of the subject will be available from the beginning through the Virtual Classroom developed for it.
The classes will be articulated in 14 sessions of three hours of duration, with the support of transparencies. Through the eLearning tool of the USC (Virtual Campus) will be provided to students the teaching material of the subject and will be used systematically as a strategy for the delivery of practices and collaboration among students who develop group work.
Throughout the practical classes, individually or in small groups, the Information System associated with the project generated in the subject of Computer Project Management will be developed, from the customer's point of view. The forums and e-mail of this tool will also be used as a teacher-student communication channel.
The above mentioned competences have specific contents in the subject that are introduced both in the expository and interactive classes, although the expository load is evidently less than the interactive one. The student will develop these competences by carrying out practical work in which he/she will also work on the transversal competences, in particular the capacity of analysis and synthesis, organization and planning capacity, oral communication and writing, information management capacity, problem solving and decision making, team work and motivation for quality.
In order to pass the course, students must pass both the theory and the practice of the course separately.
In the evaluation of the work delivered by the students, the degree of achievement of the competences in particular and the implementation of the contents approached by the subject to these competences will be taken into account. In addition, the transversal competences will be evaluated insofar as they are required for the development of the work.
The internships are not recovered in July; except in those cases in which the student reaches 40% of the maximum mark of internships, allowing then the student to perform all the internships with respect to a new case study specifically formulated for a possible recovery. In this case, the new practical case will be uploaded to the virtual platform one week before the theoretical exam of the subject and with a maximum deadline for delivery on the same day and time of the exam.
The questions of the theoretical exam will focus on the specific contents, which were developed in the subject, in relation to their competences and which may have been acquired by the student both in the expository and interactive part. The average duration of the exam is approximately 2 hours and may consist of multiple-choice questions, short questions and case study problems. The exam will evaluate the degree of assimilation of the teaching objectives established in the syllabus of the subject.
There will be no partial exam.
Once both parts have been passed separately, the final grade will be calculated as 40% of the theory grade plus 60% of the practical grade.
In order to receive a No Show evaluation, one of the following circumstances must be present:
1. Not having attended at least 85% of the practices of the subject. 2.
2. Not having taken the theoretical exam of the subject in spite of having passed the practical exercises.
3. Not having taken the theoretical exam of the subject and having communicated explicitly and in writing to the professor that the subject is abandoned when, even if the student has attempted at least 80% of the practices of the subject, he/she has not passed the practices.
Weight of the continuous evaluation in the extraordinary opportunity of recovery (tests of July)
1. The grade obtained in the practices during the course and also its weight in the final grade will be maintained.
For cases of fraudulent performance of exercises or tests will be applied as stated in the Regulations for the evaluation of the academic performance of students and grade review.
The total time of studies and personal work of the student is 112 hours, distributed approximately as follows:
1. Autonomous study: 22 hours
2. Writing of exercises, conclusions or other works: 28 hours.
3. Programming/experimentation or other computer/laboratory work: 42 hours.
4. Evaluation of work, projects, exams, etc.: 6 hours.
5. Lecture hours: 14 hours
Other activities may be proposed (problem solving, reading of texts and case studies, *etc). In the case of compulsory activities, they will not imply an increase of total work (in this case, the hours of activities 2 and 4 would be reduced).
To have passed the subjects of Software Engineering and Computer Project Management.
The subject is taught in Spanish, but could be taught in english if it were necessary
José Manuel Cotos Yáñez
Coordinador/a- Department
- Electronics and Computing
- Area
- Languages and Computer Systems
- Phone
- 881816461
- manel.cotos [at] usc.es
- Category
- Professor: University Lecturer
| Thursday | |||
|---|---|---|---|
| 09:00-12:00 | Grupo /CLIL_01 | Spanish | IA.S2 |
| 01.23.2025 10:00-14:00 | Grupo /CLIL_01 | Classroom A2 |
| 07.09.2025 16:00-20:00 | Grupo /CLIL_01 | Classroom A3 |