ECTS credits ECTS credits: 4.5
ECTS Hours Rules/Memories Student's work ECTS: 74.2 Hours of tutorials: 2.25 Expository Class: 18 Interactive Classroom: 18 Total: 112.45
Use languages Spanish, Galician
Type: Ordinary Degree Subject RD 1393/2007 - 822/2021
Departments: Organisation of Companies and Commercialisation
Areas: Business Organisation
Center Faculty of Business Administration and Management
Call: Second Semester
Teaching: With teaching
Enrolment: Enrollable
- Establishment of a solid base of knowledge that fosters the understanding of the quality as a basic principle of the management and development of business activities.
- Analyse the problematic relative to the processes of quality certification and accreditation.
Lesson 1: The quality function
Lesson 2: Quality: approaches
Lesson 3: Total quality management
Lesson 4: Quality and income
Lesson 5: The costs of quality
Lesson 6: Techniques for quality management
Lesson 7: Administration of quality
Lesson 8: Certification and accreditation
CAMISÓN, CRUZ y GONZÁLEZ (2011): Gestión de la Calidad: Conceptos, enfoques, modelos y sistemas. Pearson Educación, Madrid
CLAVER, MOLINA, TARÍ (2011): Gestión de la Calidad y gestión medioambiental. Fundamentos, herramientas, Normas ISO y relaciones. Pirámide, Madrid
CORMA (2006): Aplicaciones prácticas del modelo EFQM de excelencia en PYMES. Diez de Santos, Madrid
CROSBY (1987): La calidad no cuesta. CECSA, México
CROSBY (1990): Hablemos de calidad. McGraw-Hill Interamericana, México
CUATRESACAS (2017): Gestión integral de la Calidad: implantación, control y certificación. Ediciones Gestión 2000, Barcelona.
DEMING (1989): Calidad, productividad y competitividad. La salida de la crisis. Díaz de Santos, Madrid
HEIZER, J. y RENDER, B. (2015): Dirección de la producción y de operaciones. Decisiones estratégicas (11ª ed.). Prentice Hall.
HEIZER, J. y RENDER, B. (2015): Dirección de la producción y de operaciones. Decisiones tácticas (11ª ed.). Prentice Hall.
ISHIKAWA, KAROU (1994): Introducción al Control de la Calidad. Díaz de Santos
RECURSOS ELECTRÓNICOS:
Heredia Álvaro, José Antonio (2013): Sistema de indicadores para la mejora y el control integrado de la calidad de los procesos ISBN/ISSN 9788415443230 (Prelo.Intercambio)
González Gaya, Cristina (2013): Técnicas de mejora de la calidad ISBN/ISSN 9788436266412 (Prelo Intercambio)
Franco Uría, Amaya (2015): Xestión e control de calidade. ISBN/ISSN 9788416183364 (Prelo Intercambio)
BASIC AND GENERAL COMPETITIONS:
CB2 - To apply the knowledge to their work or vocation in a professional manner and to possess the skills that are usually demonstrated through the elaboration and defence of arguments and the resolution of problems within their area of study
CB3 - To gather and interpret relevant data (usually within their area of study) to make judgments that include a reflection on relevant issues of social, scientific or ethical nature
CB4 - To transmit information, ideas, problems and solutions to a specialized and non-specialized audience
CB5 - To develop the necessary learning skills to undertake further studies with a high degree of autonomy
CG4 - To know how to communicate information, ideas, problems and solution proposals to business issues for both a specialized and non-specialized audience, making use of both verbal and written language as well as the media and techniques used in the discipline for representing relationships and presenting data
TRANSVERSAL COMPETITIONS
CT1 - Analysis and synthesis
CT2 - Organisation and planning
CT3 - Oral and written communication
CT4 - Information management
CT5 - Knowledge of information technology relative to the field of study
CT6 - Troubleshooting
CT7 - Decision making
CT8 - Critical reasoning
CT9 - Learning autonomy
CT10 - Team work
CT16 - Sensitivity to social and environmental problems
CT17 - Negotiation and conflict management
CT18 - Initiative and entrepreneurial spirit
CT19 - Creativity and innovative capacity
CT22 - Development of the quality
SPECIFIC COMPETITIONS:
D8 - To derive from the data notable information that cannot be recognized by non-professionals
D10 - To apply to the analysis of the problems professional criteria based on the use of technical instruments
Expository classes will be used for the presentation of the theoretical contents of the course. Interactive classes will focus on problem solving, text commentaries and case analysis.
Virtual support will be used for teaching. If possible, a practical session in the form of a lecture or company visit will take place.
The evaluation of the subject is carried out following a continuous evaluation process in which all the activities to be performed throughout the term are taken into account, complemented with a final exam.
In this continuous evaluation, aspects such as the adequate use of the techniques and tools of the subject, the clarity and expository capacity, the command of the terminology of the subject or the active participation will be taken into account, with a weight in the final evaluation of 30%.
The final exam will consist of theoretical questions that may be of different types, and/or practical exercises/cases, with a weight in the final evaluation of 70%.
To be allowed to add the continuous evaluation grade students must obtain a grade greater than or equal to five (out of ten) in the exam. To pass the course the final grade (for exam plus activities) must also be higher than five (out of ten).
For cases of fraudulent performance of exercises or tests, the provisions of the “Regulations for the evaluation of students' academic performance and the review of qualifications” will apply.
Attendance to both lectures and interactive classes is mandatory, unless the student is granted a waiver of attendance in accordance with Instruction No. 1/2017, of the General Secretariat, on the waiver of class attendance in certain circumstances. Students who are granted the waiver will be evaluated with a specific final exam that will represent 100% of the final grade.
For repeating students, the evaluation system will be the same, with the possibility, at the teacher's discretion, of keeping the positive evaluation of activities from the previous year.
Face-to-face hours: 45 h.
Non face-to-face hours: 3 h./week
Preparation of the final exam: 20 h.
Hours of evaluation: 5 h.
Total volume of work: 112.5 h.
Basic knowledges of Business Organization, Organization of the Production, and Statistical and Computer of Management.
Attendance to classes and active participation in the classroom. Realization of the recommended readings as well as the analysis and resolution of practical cases and problems.
Alejo Becerra Diaz
Coordinador/a- Department
- Organisation of Companies and Commercialisation
- Area
- Business Organisation
- Phone
- 982824460
- Category
- Professor: Temporary supply professor for Special Services and others
| Tuesday | |||
|---|---|---|---|
| 15:45-17:05 | Grupo /CLE_01 | Spanish | Classroom 4 |
| 05.26.2025 16:00-19:00 | Grupo /CLE_01 | Classroom 4 |
| 07.01.2025 12:00-15:00 | Grupo /CLE_01 | Classroom 4 |