ECTS credits ECTS credits: 5
ECTS Hours Rules/Memories Student's work ECTS: 85 Hours of tutorials: 5 Expository Class: 15 Interactive Classroom: 20 Total: 125
Use languages Spanish, Galician
Type: Ordinary subject Master’s Degree RD 1393/2007 - 822/2021
Departments: External department linked to the degrees, Psychiatry, Radiology, Public Health, Nursing and Medicine
Areas: Área externa M.U en Atención Sanitaria, Gestión y Cuidados, Nursing
Center Faculty of Nursing
Call: Second Semester
Teaching: With teaching
Enrolment: Enrollable | 1st year (Yes)
Knowledge of key features of organizational quality, its definition elements, as well as its generation processes and models, always taking into account the distinctiveness of its achievement in the field of health care.
Unit 1. Quality.
Unit 2. Quality planning, management and control
Unit 3. Human resources and quality
Unit 4. Total quality management
Unit 5. Quality in health care
Unit 6. Quality in nursing attention
Unit 7. Quality in a hospital service
Unit 8. Citizen and user in health care. Quality perception
Almodóvar, F. (2009): Organización de los recursos materiales en una unidad/servicio. Comunicación y atención al paciente: gestión de la calidad del centro sanitario. Ed. Ideas propias.
Aranaz, J.M.; Aibar, C; Vitaller, J.; Mira, J. (2008): Gestión sanitaria: calidad y seguridad de los pacientes. Ed. Díaz de Santos.
Cabo, J. (2010): Gestión sanitaria integral: pública y privada. Ed. Centro de estudios financieros.
Casadesús, M.; Saizarbitoria, I.; Díaz de Cerio, J. (2005): Calidad práctica: una guía para no perderse en el mundo de la calidad. Ed. Pearson educación.
Miranda, F.J.; Chamorro, A.; Rubio, S. (2007): Introducción a la gestión de la calidad. Ed. Delta.
Petrick. J.A. (2003): Calidad total en la dirección de recursos humanos. Ed. Gestión 2000.
Rodés, J. (director) (2009): El futuro de la gestión clínica. Ed. Ars Medicina.
SEMICYUC. Indicadores de calidad. 2021.https://semicyuc.org/indicadores-de-calidad/
SPECIFIC:
- General knowledge about quality in healthcare
- Skill in quality management
- Ability to work with quality and in a team
- Ability to apply quality in daily practice
- Concern for the quality of care
- Ability to understand that the patient has to perform their functions under quality actions.
- Ability to evaluate the fact of seeing if the quality criteria are respected
- Ability to master quality evaluation systems
- Ability to apply quality in the management of health and social health centers
The matter will be developed through theoretical-practical sessions, in which in addition to exposing the conceptual structure of the agenda, cases will be analyzed and exercises will be carried out that facilitate the incorporation of the experience of the participants and encourage their participation.
The evaluation will be carried out continuously and globally using the following criteria and tools:
EXPOSURE TEACHING: the mastery of the theoretical knowledge of the subject will be evaluated through objective tests. It will have a value in the final grade of 70%.
INTERACTIVE TEACHING: Participation in the activities carried out in the classroom: case analysis, participation in debates, presentation of works ... 30% of the grade.
GENERAL CONSIDERATIONS OF EVALUATION
1.-The teaching of this degree is classroom-based, being compulsory / being Class attendance is mandatory, both expository and interactive. In case of absence due to force majeure, it will be duly justified. Failure to attend expository classes, seminars and practices, will have an impact on not passing the subject, as stated in the regulations for attending class in the EEC adapted teachings of the USC: http://www.usc.es/export9 / sites / webinstitucional / gl / normative / downloads / normaasistenclase.pdf
2.-Teaching exemption will be applied (in the cases determined by the center) in the expository classes but not in the interactive ones.
3.-To pass the subject, it will be necessary to pass both the theoretical teaching and the seminars and laboratory practices.
4.-In the continuous evaluation, the student's attitude, contributions of interest, participation, teamwork, behavior and respect towards the teacher and other classmates will be valued, as well as compliance with schedules and deadlines. delivery of the proposed tasks.
5.-When the student does not appear at the final exam, it will be considered not presented.
6.-In the test of the 2nd opportunity, the continuous evaluation of interactive teaching will be maintained.
7.-Attendance at seminars and laboratory practices is a mandatory requirement to pass the subject; prior to the exam date, a list of students who satisfy this requirement will be published. 8.-Justification of the faults. To consider an absence as justified, a document must be presented to the teacher responsible for the subject (within a maximum period of 10 days from the end of the cause that prevented him or her from attending), duly accrediting the cause of the absence. When the absence is due to a scheduled activity (for example, a medical appointment), the student must notify the responsible teacher in advance to try to make up the absence through an alternative session (for example, with another seminar / laboratory group).
Course ECTs load: 5 credits equivalent to 125 hours of student work distributed as follows:
Lectures: 115
Interactive teaching: 20 hours
Tutorias:5 hours
Personal work and other activities: 85 hours
To maximize learning that students should prepare in advance readings, case studies and recommended texts, perform all the activities planned by teachers and attend classes regularly.
ENVIRONMENTAL RESPONSIBILITY
The delivery of works in digital format will be promoted. If a printed work is requested for the subject, either individual or group, the following indications will be taken into account:
- Avoid plastic caps or other unnecessary outer wraps.
- Whenever possible, use staples instead of spirals.
- "Ink-saving" quality double-sided printing.
- Do not use blank sheets as chapter or part dividers.
- Avoid annexes that do not have direct reference to the topics covered in the papers.
For more information see:https://www.usc.gal/es/usc/institucional/desarrollo-sostenible
GENDER PERSPECTIVE
In view of the criteria of gender equality in the university environment, it is recommended to use non-sexist language both in daily classroom work and in requested academic work. The information can be obtained at the following link:
http://www.usc.es/export/sites/default/gl/servizos/oix/descargas/lingua…
Other measures will also be used to apply the gender approach in teaching, such as the recognition and consideration of the particular situations of students, the promotion of an egalitarian climate of interactions, the egalitarian organization of groups whenever possible, the deployment of scientific contributions and techniques. of women in the subject and of the students themselves, and the introduction of gender as a category of analysis of students' work.
PERSONAL DATA PROTECTION
The regulations on privacy and protection of personal data available at https://www.usc.gal/gl/normativa/protecciondatos/index.html will be followed.
MOBILE PHONE USE
The use of the mobile phone in the classroom is restricted to its use as a work tool, following the instructions given by the teacher, holding the student responsible for the legal and academic consequences that may arise from improper use of it.
Lucia Ordoñez Mayan
Coordinador/a- Department
- Psychiatry, Radiology, Public Health, Nursing and Medicine
- Area
- Nursing
- lucia.ordonez.mayan [at] usc.es
- Category
- Professor: LOU (Organic Law for Universities) PhD Assistant Professor
| Monday | |||
|---|---|---|---|
| 16:00-18:00 | Grupo /CLE_01 | Spanish | Classroom 2.03 |
| 18:00-21:00 | Grupo /CLIS_01 | Spanish | Classroom 2.03 |
| Tuesday | |||
| 16:00-18:00 | Grupo /CLE_01 | Spanish | Classroom 2.03 |
| 18:00-21:00 | Grupo /CLIS_01 | Spanish | Classroom 2.03 |
| Wednesday | |||
| 16:00-18:00 | Grupo /CLE_01 | Spanish | Classroom 2.03 |
| 18:00-21:00 | Grupo /CLIS_01 | Spanish | Classroom 2.03 |
| 05.29.2025 16:00-18:00 | Grupo /CLE_01 | Classroom 2.03 |
| 07.02.2025 16:00-18:00 | Grupo /CLE_01 | Classroom 2.03 |